Iulia-Mara
Scarlet
Communication Across Cultures: Active Listening as a Tool to Resolving and Avoiding Conflict
Effective communication is essential in intercultural teams, where different perspectives, norms, and communication styles come together. This training highlights active listening as the key to resolving existing tensions and avoiding misunderstandings before they escalate.
Participants will strengthen their ability to listen with intention, identify underlying needs and emotions, ask thoughtful questions, and respond with clarity and respect, with the main goal being that of transitioning from listening with the purpose of answering to listening in order to understand the others’ perspective. The session provides concrete tools that can be applied immediately to support clear, respectful, and solution-oriented conversations in (intercultural) teams.